REFUND & EXCHANGE POLICY

• Refund & Exchange Policy:

  Our company's "No Refund Policy" dictates that we do not accept any refunds once an order has been placed; however, item exchanges of equal value or more, and refunds in the form of Store Credit are possible within 7 days of receiving the item (unless stated otherwise).

• Damages and Issues:

  At SOURCED, we prioritize the safe delivery of items to our valued customers. While we take all necessary precautions, we acknowledge that shipping companies' actions are beyond our control. Rest assured, all shipped items are fully insured against loss or damage. If you encounter any issues, please don't hesitate to contact us through social media, our website, or email at sourcedlosangeles@gmail.com, and we'll be more than happy to assist you with filing a claim. Your satisfaction is our utmost priority, and we are here to support you every step of the way.

• Non-Returnable Items:

  Certain items, such as perishable goods, custom-made products, and personal care items, are not eligible for returns. In addition, hazardous materials, flammable liquids, and gases cannot be returned. Please note that sale items and gift cards are also non-returnable. Pre-owned items are not eligible for exchanges or refunds. To maintain the integrity of our inventory and ensure a smooth return process, we require that all items be returned with an authorized exchange request. Returns that are sent to us without proper authorization or with the intention of obtaining an unauthorized refund will be subject to a restocking fee of 10% of the item's purchase price. This policy helps us manage our inventory effectively and maintain fairness in our return process. We appreciate your understanding and cooperation in adhering to our return and exchange guidelines to ensure a seamless experience for all our customers.